Tel: +44 (0203) 6378176
We let you concentrate on running your bussiness whilst we take care of your website maintenance.
If the website updates are not to complex, we aim to sort out any problems the very same day.
We cover everything from security patches to content updates, site backups and theme updates plus more!
Site backups: When you host with us we provide daily site backups which is vital in case of hacking and not losing your content or you can supply us with your hosts control panel login and we can run daily or weekly backups on your 3rd party host.
Hack fixes: If your site has been hacked or has malicious malware added to it, act fast and contact us as we will find the infected files and weed out any comprised files and get you up and running again in no time at all using our one off website management service.
Setup: Our maintenance plans also include setting up a single homepage for you so it’s ready for you to start adding content and images too within a matter of hours.
Image changes: We also provide maintenance support for any image fixes you may need. Our team can edit, remove, resize images, install galleries and add portfolio plugins to showcase your images.
Plugin updates: We will update and manage your plugins as required or assist with plugin update errors you may have received, some plugins may also not be compatible with your theme we can help with that.
Navigation issues: We offer help and assistance with all minor or major navigation issues, from your menu not appearing, confusing navigation for visitors, menu not loading, unclickable links, or even unfriendly mobile layout.
404 error: Keep getting 404 errors and want to know how to resolve them or what is causing the error? We offer advise and a fix, providing various solutions to the permalink problem, which can on occasion can be caused by your web server.
403 forbidden error: Our developers can troubleshoot this issue for you, fix why you are not allowed access to these pages and review permission settings. This service is included in all our web maintenance plans.
Contact form fixes: Do you need assistance as your contact forms are not sending emails or are you receiving a lot of spam? We will provide the correct fixes so your contact forms work seamlessly.
Responsive issues: Is your site not looking good on mobile devices, images or text not fitting to screen sizes or visitors find it hard to navigate on a mobile. We can fix your responsive problems and resolve common issues.
Installation: Do you need a CMS or eCommerce platform installed to your site or keep getting errors when installing? Let us take control and upload it for you and get your site up and running.
Theme updates: We provide theme updates and assistance as and when required. We will update your template to the latest current version and ensure there are no errors on any pages after the update.
Migrations: If your sites on another platform and you want to migrate it over to another, our maintenance team has the tools to transfer your site safely over, copying over ever aspect. We will always back up your current site and content to ensure nothing is lost.
Adding new pages: If you are not confident enough to add a new page or you are too busy running your business and just do not have the time then our maintenance support team can do this for you. Simply supply us with the details and we will get your new page up in no time.
Re-directions: Do you want to 301 redirect a page or blog post to another page or post? Or do you have too many redirections on your site or are you getting redirection loop problems? Then let our website maintenance team manage this for you.
Broken links: Have you found broken links? Not sure how to fix them? Do not panic our helpful staff can source the links that are not working and fix them for you and also put in place a plugin that will alert you of any links that are broken in the future.
Core updates assistance: Also included in our web maintenance plans are core updates. Dont risk breaking your site or its custom coding as we will make sure your CMS platform is updated to the latest version without any hiccups.
Coding: Using any of our website maintenance plans we can write any CSS and HTML coding to enhance and add custom features to your site. Or we can provide fixes for any bugs in your existing coding, re-write code or fix any common coding problems.
Security issues:Our team help secure your site after the security breaches, brute force attacks, sql injections, malware and XSS. Most breaches are caused by weak passwords, not updating WP core & themes or using plugins or themes from untrustworthy sources.
We will run you site through our SEO tool to ensure it is passing all of the relevant search engine checks and update any that have failed. (depending on monthly package)
We can also maintain & generally help with your online store, with our eCommerce website maintenance packages. From functionality issues to product and page additions.
We will provide content management system updates and support. Adding or removing text, images or upgrade your HTML editor as often as you need us to. (Depending on the package)
With over 12 years’ experience we can act as your site consultant providing help, support and advice on fixes and troubleshooting. We also provide online training and helpful guides to enable you to make website updates all by yourself.
We are more than happy to provide you with advice and suggestions on every different aspect of your site including which plugins to use, how to use the backend editor, responsiveness and helping to choose which security features to use.
Diagnose and advise you on various speed problems. Many factors that can slow your pages down from too many large images & files or too many plugins or inadequate hosting. Prestige will help to improve your websites speed.
Below is a list of features and costs for the website maintenance packages we provide:
COMPARE PACKAGE FEATURES
Email or phone support
Wordpress core updates
Page performance optimisation
Site speed optimisation
Broken link scanning
SEO and Duplicate content checks
W3C compliance scanning
Active keyword tracking
Payable Every Month
Up to 1 hour
6 hour turnaround
Up to 3 hours
4 hour turnaround
Up to 6 hours
2 hour turnaround
Email and Telephone
Advice and Checks on a monthly basis
Pay as you go maintenance.
For customers who do not wish to use a monthly maintenance package then our PAYG (Pay as you go) web maintenance service would suit your needs. It works very well for many clients, it gives you the option of only paying a fixed price (hourly rate of £50) to have updates, changes/fixes, content changes or system updates. We will provide you with a fixed price quote for the required maintenance before we undertake and work. If we find that we have not fulfilled your hour you will only be charged for the time it has take us to complete the maintenance or support. As an example for 15 minutes work you would be charged £12.50.
Do I have to sign up to one of your monthly maintenance packages?
No you do not, there is also a pay as you go website support service available. Contact us with the works you require and we will let you know the anticipated costs before we begin. Our hourly rate starts at £50 per hour.
Why do I need a company to look after my website?
Having a professional web designer look after your website, make changes and run updates and offer support where needed offers you peace of mind and can free you up to concentrate on the day to day running of your company.
If I have problems with my emails can you help?
If your emails are hosted with our company then yes we will investigate what the email issue is, if you are hosted elsewhere we recommend contacting your hosting company direct as they should be able to help.
What will you need from me to work on my websites pages?
We would require your backend admin login details along with your hosting control panel username and password or FTP details. All information you send over relating to usernames and passwords with be completely confidential.
Why is website maintenance so important?
Below are just a few reasons why you need a professional to maintain your site.
How do I pay for the web maintenance work you carry out?
For PAYG customers or one off jobs we do require payment up front before any work begins. If you sign up to a one of monthly web maintenance packages we will invoice you after the first job has been completed and every month thereafter. You can pay us using Bank transfer or Paypal (an extra 4% of the total will be added to the invoice to cover PayPal fees).
To find more about our website maintenance services you can call customer support on 0203 6378176 or use the drop down form at the top of the page. We aim to get back to you straightaway!