Managed support services for Magento 1 and 2 usually within 2 hours!

Prestige’s Magento support and maintenance packages are always here to help you.  If you have an online shop crisis or you would like to prevent problems happening in the first place with your eCommerce store, we are the company to use.

Even the slightest issue you may have with your store could be costing you money and the following could make an impact on not only sales now but sales going forward:

  • Having your website offline for any matter of time.
  • Poor customer experience which can include slow loading pages.
  • Unable to process payments or checkout issues

Changes, updates and fixes, we cover them all!

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Prestige offers a super-fast response time to fix any issues that may occur!

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We provide technical help resolving ANY Magento issues

It is very important to have a reliable and stable shopping experience for your visitors. It has been said that if a customer has an issue with using an online shop and abandons their purchase they will never go back to that site again and a competitor will get that all-important sale.

This is where Prestige are here to give a helping hand, if you are looking for a reliable and always available Magento support expert for when an issue arises, we are most certainly the company for you.

We are not like the traditional support agencies you will come across online. Our Magento support agreements include everything from updates to critical bug fixes.

This means that if you do not have any issues to resolve, we can then use the spare time we have for improvements on your ecommerce store and monitoring to make sure your shop is always working as it should.

Do you have an urgent problem with your store that needs fixing? Then contact Prestige and we will get back to you ASAP!

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Why you should let Prestige take care of your Magento maintenance needs:

Customer satisfaction

Our UK based support and maintenance teams have achieved 10 out of 10 ratings so far from our current Magneto support customers.

Always contactable and reliable

We offer a dedicated point of contact and also ease of contact by telephone or via email. Along with a quick response time during working office hours.

Competitive prices and options

Prestige offers three different levels of support or maintenance for your eCommerce store, and our prices for 2019 are pretty good too.

We offer the following Magento support packages:

At prestige we have many flexible support packages available that cover any likely Magento issue, that could potentially hold your store back from making sales and running your business. If we originally built your eCommerce store, then our on-going support will continue to keep your shop updated and online. Or if you are new to Prestige and would like help with the maintenance of your store, we will work hard to ensure our team of experts manage this for you.

Below you will find 3 example of packages we offer, if you need more hours or we have not covered what you require with our maintenance packages, then please get in touch with our support guys who will be happy to create a bespoke package to suit your Magento store needs, we have a solution for every online shop and you are in charge of how we use the time on your Magento store.

BRONZE

Call us

Pay as you go 


1 hour

Support via email only

Response time within 2 hours

Change requests

Bug fixes

Troubleshooting

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-

SILVER

Call us

for our monthly fee

4 hours

Support via email and telephone

Response time within the hour

Changes and tweaks

Bug fixing

Troubleshooting

Health monitoring

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-

GOLD

Call us

for our monthly fee

8 hours

Support via telephone and email

1 hour response time

Changes to your content

Bug fixes

Troubleshooting

Site health check

Performance monitoring

Security updates

Please note: we will ensure that hours you have paid for are always used to their full potential with our honest and reliable support, if they do not get used up in one month they will be rolled over.

Magento website maintenance services

It is in our interest to help you boost your store’s performance, so that you can use your time to concentrate on running your business rather than fretting over the technical side of your eCommerce stores software which is where we can provide Magento help and assistance.

We offer help with any of the following and more:

  • We offer Magento 1 & 2 support and training.
  • Magneto maintenance for versions 1 & 2, ensuring your site is optimised backend and front end.
  • Full commerce support, helping to fix any product and checkout problems you may have.
  • Full Magento support, assisting with any CMS related issues.
  • Magento 2 migration – this can be migrating from Zen Cart, WooCommerce or any other platform.
  • Version 2 customisation and development..
  • Core architecture optimisation.
  • Community and enterprise help.
  • Fixes for any theme or extension issues.
  • Magento 2 upgrade and updates to the latest version.

More on the fixes we can implement:

  • Our team provide app maintenance.
  • Bug fixes.
  • Outage recovery.
  • Training in how to use the admin.
  • We can update App patches.
  • Security related fixes.
  • We will monitor and install any new software patches.
  • We can monitor back-ups if required.
  • Our magneto experts offer a code review analysis.
  • We provide a rapid issue response service.
  • We will resolve issues with payment processing.
  • Issue prevention and planning.
  • Plus, much, much more.

We are always ready to lend a helping hand

Our Magento support and maintenance team have your eCommerce store covered for any issues you may encounter, contact us today and you can have peace of mind that your precious business is being looked after by experts.

Magento Support
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