Professional Umbraco assistance for 2019
At prestige our Umbraco support packges provide peace of mind when running a busy online business, you can let us manage, maintain and support your website why you run your business.
Our maintenance plans offer a high-quality level of help that you would expect for your Umbraco CMS site, it also offers the type of assistance and working relationship where you feel you can pick up the phone and talk to us at any time.
We provide fixes for slow site speed, security issues, pages not working and more
Get an Umbraco health check before choosing a support plan.
Ensure your Umbraco CMS is always finely tuned as in the long run this can help avoid problem situations. Our Umbraco support team offer a health check which will examine all aspects of your webpages from the structure, coding and performance. Once our health check has been completed, we will provide you with a detailed report along with recommendations of improvements or any concerns. If you would like a health check on your Umbraco site, please contact us for our prices which start from £195.00. All checks can be performed remotely.
See below a few reasons why you should use Prestige:
- Full support – Our Umbraco team offer support for any customisations your site has had as well as the platform itself.
- We have the most experienced Umbraco experts on hand to provide guidance with any issues.
- You can call us or email us any time for helpful assistance.
- Our top-level support plan offers a 30-minute response time with a 1-2-hour resolution where possible.
- We will perform investigation quickly and resolve any issues that arise in super-fast time.
Some common issues we can resolve for you:
- Security problems which can include hacks, bug fixes, updating security patches.
- Upgrades which include core and extensions.
- Troubleshooting from page errors to logging in problems.
- Performance optimising – we will look at your sites speed and loading times.
- Responsive issues which can include tweaking layouts or fixing a drop-down menu problem.
- Plus, tons more.
How much support do I need?
We offer 3 types of Umbraco assistance. Our most popular plans are the medium or enterprise packages which are a monthly or annual contract. We do ask that you contact us to discuss your Umbraco support requirements first, so we can ensure you pick the right level of support for your business website.
This is for companies with Umbraco websites that require assistance on an ad-hoc basis – and that rarely require help or assistance but would like the comfort of knowing you can just call on our Umbraco support team whenever you may need us.
Small to Medium Site Support
Great if you have a small single site or multiple websites that usually work fine but sometimes require more frequent help and assistance when things crop up or when you find that certain aspects of your site are not working as they should.
This help plan is for large companies that have a large site or many different websites and due to the shear number of users and pages you experience various issues on a regular basis. Need a different type of support plan? Checkout our other Umbraco website maintenance and care plans.
Our pricing plans
Please find below our pricing plans for the support and maintenance of your Umbraco content management system.
Unlimited sites supported
Response time 2 hours
The ability to raise an unlimited amount for support tickets
Email or Telephone support
No sign up
Small to medium sites
Get in touch for a quote
Upto five sites supported
2 hour response time
Raise upto 5 support tickets per month
Unlimited websites supported
30 minute response time
Unlimited support tickets can be raised
Phone or email support
We will fix all bugs
Our help team will triage your website issues and then get back to you with timescales and our plan for resolving them. Our support hours are normally Monday to Friday 9am to 5pm excluding bank holidays.
Do I have to enter an agreement or contract with you?
No, you do not have to at all, if you are using our PAYG Umbraco support service then there is no contract to be signed. All you need to do is contact our support team as and when you require help.
Do I really need support for my site?
To be honest we would always encourage businesses to have some type of help in place for your online business as you do not know when problems can arise, and you need a team of experts you can just call on urgently when this happens.
What information do you require to fix my website?
We would require a main contact person and an email or telephone number. We would also need full access to your Umbraco admin area and also FTP details.
What is your hourly rate for urgent assistance?
Our current hourly rate is £75 per hour, but if you entered into a plan you would be paying a different monthly fee.